PRIVACY POLICY


This Privacy Policy of H.I.S. SONG HAN VIETNAM TOURIST CO., LTD sets out how we collect, use, disclose, transfer, and store your personal information. H.I.S. SONG HAN VIETNAM TOURIST CO., LTD and its subsidiaries and affiliates (collectively, the "Company," "we," "us," or "our") are committed to protecting your privacy.


Collection of personal information

We collect your personal information through various methods, including:

  • Information provided through website entries, telephone, email, inquiries or bookings at our branches, SMS, FAX, mail, or other platforms used by H.I.S. SONG HAN VIETNAM TOURIST CO., LTD.
  • The information collected includes identifiable information ("Personal Data"), such as your name, contact number, address, email address, communication preferences, and credit card information when making a booking.
  • We may also collect information regarding travel preferences, participation in loyalty programs, frequent flyer programs, car rental programs, and feedback, testimonials, photos, or videos related to your booked travel.
  • When booking on behalf of a companion or another individual, you must obtain their consent before providing their personal information to us.
  • If you do not provide the requested personal information, we may not be able to provide certain products or services.


Use of personal information

The collected personal information is used for the following purposes:

  • Providing the products and services you request.
  • Providing travel confirmations and updates.
  • Managing accounts, including billing processing and travel notifications.
  • General communication, responding to inquiries, and customer service purposes.
  • Measuring and improving interest in our products, services, and website.
  • Notifying you of special offers and travel-related products/services that may interest you.
  • Customizing your experience on our website.
  • Rewarding you as part of any reward programs you choose to join.
  • Resolving disputes, collecting fees, and troubleshooting problems.
  • Preventing potentially prohibited or illegal activities.
  • Enforcing terms of use at the time of booking.
  • Other purposes notified at the time of collection.
  • Specifically, credit card information is used solely for the purpose of completing your travel bookings.


Sharing and disclosure of personal information

We may share your personal information with the following third parties, some of whom may be located overseas:

  • Third-party suppliers: Such as hotels, airlines, car rental companies, and activity providers, to fulfill your travel bookings. These suppliers may request additional information to facilitate the booking.
  • Third-party vendors: Providing services on our behalf, such as credit card processing, business analytics, customer service, marketing, distribution of surveys or contests, and fraud prevention. These vendors are authorized to access and collect personal information only as needed to perform their functions and are not permitted to share or use it for any other purpose.
  • Business partners: With whom we jointly offer products or services. If you choose to receive information regarding these products, we will share information with them so they may contact you directly.
  • We will only disclose personal information with your consent (implied or explicit) and will take reasonable steps to ensure that third parties are legally obligated to protect your privacy.
  • We may also disclose information to comply with applicable laws, regulations, legal processes, or governmental requests; to investigate or prevent illegal activities; or to execute corporate transactions such as sales, mergers, or acquisitions.


Protection of personal information

We strive to protect the personal information collected to ensure you can use our platforms with confidence.

  • Reasonable administrative, technical, and physical security procedures are in place.
  • Only authorized employees are permitted to access personal information, and only for authorized business functions.
  • Encryption is used when transmitting sensitive personal information (e.g., credit card details) between your system and ours.
  • Firewalls and intrusion detection systems are employed to prevent unauthorized access.


Access and updating of personal information

You may access and update your personal information held by us by contacting us via email. We will make reasonable efforts to ensure that the personal information we hold is accurate, complete, and up-to-date.


Website - Specific terms
  • Cookies and Web Technologies: Our website automatically collects certain information about you and your computer (IP address, browser software, referring website, etc.) to customize your user experience. You may choose not to accept cookies, but this may limit access to certain travel services.
  • Local Shared Objects (Flash Cookies) and Web Beacons: These are used to improve user experience, store preferences, monitor traffic patterns, and measure advertisement effectiveness.
  • Tailored Advertising: Advertisements on our website may be served by us or third-party providers who may use cookies to show ads based on your interests. We do not share your personal information (such as email) with these third parties.
  • Links to Third-Party Websites: Our website may contain links to external sites not covered by this policy. We are not responsible for the privacy practices of those websites.


Mobile device terms personal information accessed via mobile devices is collected, used, and stored in the same manner as via computer. Additional information regarding mobile usage areas may be collected to minimize data usage.


Changes and contact Information

We reserve the right to change this Privacy Policy at any time by posting updates on our website. For questions regarding personal information or this policy, please contact us at: vnm-dmc@his-world.com